Many persons who begin using their first web hosting account, or change companies, typically have inquiries concerning how certain things are accomplished or confront obstacles when setting up different things such as e-mails, website settings, and so on. That’s the reason why, lots of providers have prepared documentation with common questions and problems in order to help their clients obtain info swiftly and seamlessly. Consequently, the help desk team representatives can spend more time on actual problems that given customers may be facing, because the solution for the smaller things will already be available on the web and clients will be able to easily deal with them without contacting the customer service staff. Having in-depth documentation is exceptionally important, especially for new users with zero past experience, because the web hosting service entails plenty of functions and many individuals can become puzzled about what action to take. A good knowledge base can both help you complete the tasks that you need and acquaint yourself with how the web hosting service functions in general.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated plans, will permit you to access the elaborate online documentation that we’ve compiled for you. The articles feature general info on our web hosting services, informational guides about the various functions that you can access, along with troubleshooting instructions that can help you rectify common problems that you may chance upon. The topics that we’ve covered encompass just about everything, from easy things such as how to host a new domain name in your account, to more intricate ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a certain section of the Control Panel will always be available on the right side of the page that you are on, whereas the full article archive can be accessed through the all-encompassing Help section.