Being able to communicate with your shared hosting company when you have any sort of questions or encounter any troubles is really important and how fast they'll answer back and react could be crucial, particularly if your website is business-oriented, as more downtime can often mean losing potential customers. The support solutions are one way to identify genuine providers from resellers. The second generally respond just to e-mails or support tickets and you'll need to wait for a whole day or more so as to receive an answer. In case the problem needs a few replies, you could end up losing days so as to get a simple problem solved. Using the services of a legitimate and trustworthy hosting supplier, you will be able to get in touch with the support at any moment and get an instant response whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
We provide 24/7 customer, billing and tech support for all of our Linux shared plans. Even if you are not our customer yet and you have some questions, we will help you in a timely manner and provide the needed info, in order to give you a choice to make an informed decision when you get your new hosting account. We are available any time, including holidays and weekends, and we supply several ways of communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we now have several phone numbers all over the world, so you're able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to get support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you purchase a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and general questions. Our agents will assist you to find the perfect plan or provide you with information about our servers, in order to confirm if the system requirements for your web sites are met. In case you're an active customer, you also have the option to get in touch with us through e-mail or via our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We guarantee that any time you employ these 2 methods of communication, you will get a response within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other companies, even big ones, you can compare the response time as it usually takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Each and every VPS server package that we offer features 24/7 customer and technical support, which means that if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us anytime, even holidays and weekends. For your benefit, we provide different ways of communication - phone support with several local numbers worldwide, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it is easier to monitor what's going on. The maximum guaranteed response time for all of the emails and tickets is sixty minutes, however it hardly ever takes that long to receive help. When you acquire the Managed Services upgrade that we provide, our admins can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server from our company, you will be able to get in touch with us at any time using several channels and the maximum time that you will have to wait for a response is up to one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it's a holiday or a weekend and we can support you with anything relevant to the applications that are pre-installed on the server. To contact us about a tech matter, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any kind of common questions or you'd like to find out about our services before you order, you can take advantage of our live chat or you can call one of the local phone numbers that we have in several countries around the globe. In the event that you'd like to receive support for third-party software that you are unable to install or operate properly, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.