A ticketing system is the most widespread channel of correspondence that hosting providers offer to their customers. It is most often part of the billing account and is the easiest way to handle a problem that requires a certain amount of time to examine or that needs to be escalated to a server administrator. Thus, all responses contributed by either side will be stored in one and the same place in case somebody else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you’ll need to log in and out of at least 2 accounts to carry out a certain task or to reach the hosting company’s tech support staff. In case you want to administer a number of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Furthermore, it may take a significant period of time for the hosting provider to reply to your ticket request.