A ticketing system is the most widespread channel of correspondence that hosting providers offer to their customers. It is most often part of the billing account and is the easiest way to handle a problem that requires a certain amount of time to examine or that needs to be escalated to a server administrator. Thus, all responses contributed by either side will be stored in one and the same place in case somebody else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you’ll need to log in and out of at least 2 accounts to carry out a certain task or to reach the hosting company’s tech support staff. In case you want to administer a number of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Furthermore, it may take a significant period of time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst you are browsing through your website files or changing different settings. The ticketing system is being closely monitored 24-7 by our support team representatives and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to receive support. In contrast to some other hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request info relating to any billing or technical problem. Furthermore, you can read a selection of informative articles, which will help you resolve the most commonly confronted predicaments on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated plans, was developed with the belief that you should be able to manage everything connected with your semi-dedicated server account from one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an enquiry or bump into a difficulty, you can touch base with our help desk team straight away without having to use another admin interface. You can search through your website files or check various account settings while submitting a new ticket or reading the reply to an old one. In case you have tons of tickets and you’d like to find a given one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you will get an answer in no more than 1 hour irrespective of the nature of your inquiry or issue.