A live chat is one of the channels of communication supplied by some website hosting companies as a part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical support. This way of communication is faster than a support ticket and it'll make it less likely to misspell or misunderstand anything as compared to a phone call with an agent. Furthermore, if the issue that you experience needs some time to be reviewed and taken care of, you are able to do something else meanwhile instead of just waiting, like you would have to do when you call. Also, you can employ a live chat support service free of cost provided that you have Internet access even if your web hosting provider is based in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Hosting
Along with the telephone and ticket support, our company provides live chat support as well. You'll be able to contact us every single day, which includes weekends and holidays, and we will give you more info about the Linux shared plans that we provide if you are not among our customers yet, or about common and billing questions if you already have an account. Though for entirely technical issues you will need to open a trouble ticket to the tech assistance team, because such matters will require more time to be taken care of, you may still contact us on the live chat for some technical details. To give you an example, we are able to help you set up an email address in your email client or troubleshoot various issues, saving you time and effort. Even when our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we supply with all our semi-dedicated plans, you can get the replies for any questions you have or have lots of problems resolved quickly. Our service is accessible every single day, so that you will be able to speak with a representative even on holidays and weekends. If you are unsure which package is better for your sites or if our innovative cloud hosting platform matches some system requirements, you may join the live chat prior to purchasing anything. If you are a current customer, you'll be able to receive more details about account settings, billing issues along with a number of common tech issues you may experience, for example in case you cannot set up an e-mail account in a client on your PC. Our live chat can save you lots of time no matter where you are or when you get in touch with us.