If you ever encounter a problem with your website and are unable to resolve it, ask the respective web hosting company’s support staff to help you get the website back online. A prompt solution would be the perfect scenario, but lots of hosting companies reply within 24 hours and even more, especially if you are doing business with a reseller. Even if your problem can be sorted out quickly, your website may not function correctly or it may not be accessible whatsoever for a long stretch of time, so you may lose potential customers because it’s very unlikely that anyone would be enthusiastic to go back to an out-of-order website. With that said, you should make sure not only that you can reach your hosting company, but also that they can respond and assist you in a timely manner. If a web application update does not go as planned or if you delete something unintentionally, for example, the site must be fixed quickly in order to prevent extended downtime.
One-Hour Response Guarantee in Shared Hosting
If you’re using one of our Linux shared plans
and you’ve got a question or bump into a certain obstacle, you can get in touch with us 24x7x365 by posting a tech support ticket or by sending an e-mail and we’ll make sure that you have an answer in less than 60 minutes. In case the issue can be sorted out, we’ll do it before we get back to you, while if there’s something that you need to do on your end, we’ll provide you with all the required information – what settings to check, what workable solutions to try, and so on. Usually, you will receive an answer within maximum half an hour, which implies that waiting for hours and hours or even for more than one day to receive support is something inconceivable. Our one-hour reply guarantee applies to any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer service technicians will be at your disposal at all times and they’ll answer any trouble ticket that you open from our web hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed irrespective of whether you have a general inquiry concerning your semi-dedicated server
or you experience some problem and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to help you out, as we’re available 24 hours a day, 7 days a week, 365 days a year to tackle any billing, general or technical issue. If you contact us about anything that is within our capabilities, we will solve it before we get back to you, which goes to say that you won’t have to wait around for hours or days while the problem perseveres. If there’s something that you need to do on your end, we’ll supply you with the required info – what possible solutions to try out, what actions to take, etc.