Despite the fact that this isn't the most importantaspect for you to recognize a trustworthy shared hosting provider from a bad one or a reseller from an actual supplier, the option to call and talk to a live person is a sign that you are not working with a one-person firm and that you can reach somebody every time you're looking for support. The telephone support for website hosting services may vary from common to experienced, thus the problems which can be resolved with a phone call vary based on the particular provider. Usually, these matters are simpler and include billing or first level tech issues as more complex problems often require a support ticket where both you and the administrators can track the proceedings with a specific issue. Still, the option to phone call your service provider can save you a lot of time and efforts for the numerous small things that will eventually show up when you manage your hosting account.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include real-time phone support for 14 hours every day. If you are unsure which plan is suitable for your sites, you'd like to find out more about a package's specs or you need any other type of information about our solutions, you can call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. In case you currently own an account, you can get in touch with us about sales and general matters, although we're usually able to help with a multitude of technical issues as well. For entirely tech problems you need to take advantage of our integrated ticketing system where the conversation between you and our technical support team will be in one place, which is the better option if your problem needs more time to be solved or it has to be escalated to our system administrators.