Despite the fact that this isn't the most importantaspect for you to recognize a trustworthy shared hosting provider from a bad one or a reseller from an actual supplier, the option to call and talk to a live person is a sign that you are not working with a one-person firm and that you can reach somebody every time you're looking for support. The telephone support for website hosting services may vary from common to experienced, thus the problems which can be resolved with a phone call vary based on the particular provider. Usually, these matters are simpler and include billing or first level tech issues as more complex problems often require a support ticket where both you and the administrators can track the proceedings with a specific issue. Still, the option to phone call your service provider can save you a lot of time and efforts for the numerous small things that will eventually show up when you manage your hosting account.
Phone Support in Shared Hosting
All our shared hosting packages include phone support 14 hrs per day even on official holidays, which means that if you don't have an account yet, you'll be able to give us a call and find out more about our services or if we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so you're able to call the telephone number which is nearer to you. In case you are an existing customer, we can help you in a timely manner with all the general and billing issues as well as with various tech issues so as to save you time and efforts - we are aware of the fact that in some cases it's easier to speak with a live person to get things done immediately. Of course, some situations simply cannot be managed over the phone, so if this is the case you'll be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include real-time phone support for 14 hours every day. If you are unsure which plan is suitable for your sites, you'd like to find out more about a package's specs or you need any other type of information about our solutions, you can call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. In case you currently own an account, you can get in touch with us about sales and general matters, although we're usually able to help with a multitude of technical issues as well. For entirely tech problems you need to take advantage of our integrated ticketing system where the conversation between you and our technical support team will be in one place, which is the better option if your problem needs more time to be solved or it has to be escalated to our system administrators.