Customer Support Channels
A One–Hour Response Time Guarantee
We provide a 60–minute response time warranty for any trouble ticket or email that you submit to our customer support team. We will rapidly answer all the standard questions and forward right away the matter to our sysadmins in case any additional assistance is required. If you make use of the Managed Servers package, we will carry out any of the included server administration tasks at a time that has been discussed with you preliminary.
A Top–Class Help Desk Service
We’ll be available to you 24–7 to respond to any questions that you may have related to our Web Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need assistance with server administration procedures, you can have a look at our Managed Servers package, which includes data backup hard disk space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and software installation procedures
A User–Friendly Help Area
Every dedicated web hosting plan comes with our charge–free Web Control Panel, which boasts a circumstantial knowledgebase plus a selection of how–to video tutorials. Whenever you require help while working with the Web Control Panel, just hit the Videos or Help buttons in the upper right corner.